All items are eligible for exchange except for final sale items, bodysuits, swimwear, shoes, and accessories.
Being that we are online and available 24/7, it can be possible for our inventory to not be completely updated which is why we have put guidelines in place to ensure we can accommodate your exchange effectively. Since many of our items are limited quantity , we may occasionally sell out of an item. To be eligible for an exchange, customer must contact Customer Service within 7 days from the day you received your order requesting an exchange. If a certain item is out of stock, customer will be notified via email/phone with available options. Exchanged item must in its original, unworn, unwashed condition. It must not be altered or damaged with all Styluz and product tags attached. Please note that original shipping fees are non refundable and return shipping costs, unless Styluz is at fault, are the customer's responsibility back to the store. If the exchange item is different than the original item customer is responsible for paying the difference. Before the exchanged items is shipped out, original item(s) must be returned , verified and processed. We strongly encourage customers to get tracking on their package. However, it's up to you. We are not held responsible for items we do not receive. Once package has been received and verified that merchandise meets these guidelines your exchange will be granted. Please allow up to 2 days to process your exchange.
Defective items must be reported within 2 days of being delivered by sending appropriate pictures to Customer Service. You will be notified within 24-48 hours of available options. If not reported within the time frame, item will not be accepted returned.
If you have received an incorrect item, please be sure to contact us within 24 hours of receiving your package. If you are not completely satisfied with your order, please contact Customer Service to see other options that may be available to you.
At this time, we do not offer refunds. Only exception is if the original item ordered is not in stock at that moment. Customer has the option of accepting a refund or selecting a different item. Either way, customer will be notified via email. If you have any questions in regards to our policy, please contact us at email@example.com or 254-285-8106. Thank you for your cooperation and understanding.