At this time, we do not offer refunds. Only exception is if the original item ordered is not in stock at that moment. Customer has the option of accepting a refund , pre order item or selecting a different item. Either way, customer will be notified via email. Thank you for your cooperation and understanding.
We appreciate your business and understand the hesitation that comes with shopping online. All items are eligible for exchange except for bodysuits, under garments and swimwear (for sanitary and hygienic reasons). Exchanges will be for equal or higher value (the difference is the customer's responsibility) of purchased product. All accessories, shoes and items on sale or purchased with a discount are FINAL SALE!
Being that we are online and available 24/7, it can be possible for our inventory to not be completely updated which is why we have put guidelines in place to ensure we can accommodate your exchange effectively. Since many of our items are limited quantity , we may occasionally sell out of an item. To be eligible for an exchange, customer must contact Customer Service within 7 days from the day you received your order requesting an exchange. If a certain item is out of stock, customer will be notified via email/phone with available options.
For acceptance to exchange, exchanged item must be in its original, unworn, unwashed condition. It must not be altered or damaged with all Styluz and product tags attached. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, smell of fragrances and smoke.
Please note that original shipping fees are non refundable and return shipping costs, unless Styluz is at fault, are the customer's responsibility back to our store. Before the exchanged items is shipped out, original item(s) must be returned , verified and processed. We strongly encourage customers to get tracking on their package. However, it's up to you. We are not held responsible for items we do not receive. Once package has been received and verified that merchandise meets these guidelines your exchange will be granted. Please allow up to 2 days to process your exchange.
Styluz has a strategic quality control which includes diligently and precisely inspecting each item being being packaged and shipped. Therefore, the changes of receiving a damaged product is unlikely. Defective items must be reported within 2 days of being delivered by sending appropriate pictures to Customer Service. You will be notified within 24-48 hours of available options. If not reported within the time frame, item will not be accepted returned.
If you have received an incorrect item, please be sure to contact us within 24 hours of receiving your package. If you are not completely satisfied with your order, please contact Customer Service to see other options that may be available to you.