At Styluz Boutique, we pride ourselves on providing the best impeccable customer service. We ask that you please look over your order thoroughly as soon as you get it in your hands.
We appreciate your business and understand that hesitation comes with shopping online especially since you can't actually touch the items or try anything on. So if your not completely satisfied with your order and looking to return or exchange your order for whatever reason, we're here to help! Just contact customer service and we will do everything we can to try and make it better!
We welcome free returns or exchanges within 30 days from date of purchase (delivered or picked up in store). All returns MUST be preauthorized by contacting customer service via email at firstname.lastname@example.org or via phone at our store (254-432-5240).
Any returns received outside of 30 days or not preauthorized to return will be DENIED.
Please note the following expectations to our return and exchange policy:
- At this time, we do not offer refunds. Items can be returned for store credit ONLY, issued in the form of a discount code sent via email. All store credits will expire in 6 months, so be sure to use it!
- All items are eligible for return/exchange except for bodysuits, under garments and swimwear (for sanitary and hygienic reasons).
- All accessories, shoes and discounted items purchased are FINAL SALE and cannot be returned or exchanged.
Returned items must be in its original, unworn, unwashed condition. It must not be altered or damaged with all Styluz and product tags attached. We reserve the right to refuse any return that does not meet our requirements including any signs of wear, smell of fragrances and smoke.
- The customer is responsible for the shipping and handling of the returned item(s) unless there was a mistake on our end. Original shipping cost is non refundable. For proof of delivery and your records, please note the tracking number of your return package, if applicable. We are not held responsible for item(s) we do not receive.
- Items must be returned in appropriate packaging. Please include a copy of your invoice/packing slip with your return.
- Once your package has been received, please allow 2 to 3 business days for our team to process your return. Once verified that your item(s) meet our requirements, your exchange will be granted or store credit will be issued in the form of a discount code sent to the email address on the original order - we cannot change this!
Send Pre-Authorized Returns & Exchanges to the following address:
205 W Rancier Avenue Suite D
Killeen, Texas 76541
Styluz has a strategic quality control which includes diligently and precisely inspecting each item being packaged and shipped. Therefore, the chances of receiving a damaged product is unlikely. If you think that you've received a defective item, please contact our customer service team within 24 hours of receiving your order. All damaged items will be inspected and verified. If not reported within the time frame, unfortunately, we will not be able to accept the return.
If you were sent incorrect items or are missing items from your order, please contact our customer service teams within 24 hours of receiving your order so we can get that mishap resolved for you!
Thank you for your cooperation and understanding.
*Please note that our return policy applies to both domestic and international orders.